Service Center Job Lifecycle
Controls & KPIs
Use this as a working template. You can copy this page into a document, expand it, or convert it into a formal SOP.
Checklist
- •Intake controls: job card creation, device identification, customer confirmation.
- •Diagnosis controls: assignment, turnaround targets, parts requirement logging.
- •Parts controls: request, approval, PO link, GRN confirmation, issue tracking.
- •Repair controls: work notes, QC checklist, repeat fault tracking.
- •Delivery controls: customer notification, delivery note, sign-off, closure notes.
- •KPIs: TAT, first-time-fix rate, backlog aging, parts lead time, rework rate.
- •Audit trail: all status changes must have user/time stamp and reason.